T&C's & Privacy Policy

1. Business Information

Legal Entities: The Sales Centre Co and Simply Outsourcing Ltd (collectively referred to as ‘we’, ‘us’, or ‘our’).

Website: www.thesalescentre.co

Primary Contact: Charne Hugo

Email: charne@remote-pa.co

Phone: +44 2045 532600

We operate across the United Kingdom and the United States of America. All services are delivered digitally.

2. Terms & Conditions

2.1 Acceptance of Terms

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions.

2.2 Services Provided

We provide two categories of digital services:

Telesales & Outbound Sales Representation: We provide named telesales representatives to deliver outbound sales services on behalf of clients. Services are performed in a timely, diligent, and professional manner consistent with recognised industry standards. We maintain accurate records of all sales activity in the client’s designated CRM system and provide regular performance reports as agreed.
Digital Products: We resell and licence third-party digital products, including but not limited to CRM systems and other business software solutions, under our own branding for client use.

Any material change to the scope of services must be agreed in writing by both parties.

2.3 Service Delivery

All services are delivered digitally. Where a change of telesales representative is necessary, the client will be given reasonable advance notice and a replacement of equivalent skill will be provided.

2.4 Payment Terms

Payments are processed securely via Airwallex. By purchasing our services, you authorise us to charge the agreed fees to your chosen payment method. All fees are due as outlined in your service agreement or at the point of purchase.

We accept payment in GBP and USD. Applicable taxes will be applied in accordance with UK and US regulations.

2.5 Intellectual Property

All content, branding, and materials provided by us remain the intellectual property of The Sales Centre Co or Simply Outsourcing Ltd unless otherwise agreed in writing. White-label products are subject to the terms of the underlying software licence.

2.6 Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the total fees paid by you in the three months preceding the claim.

2.7 Governing Law

These Terms are governed by the laws of England and Wales for UK clients, and the applicable laws of the relevant state within the United States for US clients. Any disputes shall be subject to the exclusive jurisdiction of the relevant courts.

2.8 Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our services following any changes constitutes acceptance of the revised Terms.

3. Privacy Policy

3.1 Introduction

The Sales Centre Co and Simply Outsourcing Ltd respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.thesalescentre.co or engage our services.

3.2 Information We Collect

We may collect the following categories of information:

Personal Data: Name, email address, telephone number, and other contact details you voluntarily provide.
Derivative Data: IP address, browser type, operating system, and pages visited, collected automatically when you access our site.
Financial Data: Payment information processed securely via Airwallex. We do not store full card details on our servers.
Communications Data: Records of correspondence, including emails and service-related communications.
Usage Data: Information about how you interact with our website and services.

3.3 How We Use Your Information

We use collected information to:

Deliver and manage the services you have engaged us for
Process payments securely through Airwallex
Communicate with you about your account, services, and updates
Comply with legal obligations in the UK and USA
Prevent fraud and protect against unlawful activity
Improve our website and service offering
Send relevant marketing communications (with your consent)

3.4 Payment Processing via Airwallex

We use Airwallex as our payment service provider. When you make a payment, your financial data is transmitted directly to and processed by Airwallex in accordance with their privacy policy and security standards. We do not store your full payment card details. Airwallex is PCI-DSS compliant. We encourage you to review Airwallex’s privacy policy at www.airwallex.com/global/terms/privacy-policy#scope-of-policy.

3.5 Disclosure of Your Information

We may share your information with:

Airwallex: For secure payment processing.
Service delivery partners: Third parties who assist in delivering our telesales or software services.
Legal authorities: Where required by law or to protect our legal rights.
Business successors: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties.

3.6 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Financial and contractual records are typically retained for six years in line with UK legal requirements.

3.7 Your Rights

Depending on your location, you may have the following rights:

UK/EU users (UK GDPR / GDPR): Right to access, rectify, erase, restrict processing, data portability, and to object to processing.
US users (where applicable): Rights under applicable state privacy laws, including the right to know, delete, and opt out of data sales.

To exercise any of these rights, please contact us at terence@thesalescentre.co.

3.8 Cookies

We use cookies and similar tracking technologies to improve your experience on our website. You may control cookie preferences through your browser settings. Disabling cookies may affect the functionality of the site.

3.9 Security

We implement appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

3.10 Children’s Privacy

Our services are not directed at individuals under the age of 13 (US/UK/EU). We do not knowingly collect personal data from children.

3.11 Contact for Privacy Matters

Data Controller: The Sales Centre Co / Simply Outsourcing Ltd

Contact: Mark Eberhardt – mark@thesalescentre.co – +44 2045 532600

4. Refund & Cancellation Policy

4.1 Digital Services — General

As all services provided by The Sales Centre Co and Simply Outsourcing Ltd are digital in nature, there are no physical products to return. All refund requests are assessed on a case-by-case basis.

4.2 How to Request a Refund

To request a refund, please contact us within a reasonable timeframe of the issue arising:

Email: xander@remote-pa.co
Phone: +44 2045 532600

Please include your name, the service in question, the date of purchase, and the reason for your refund request.

4.3 Assessment Criteria

Refund eligibility may be considered where:

The service was not delivered as described or agreed in the service contract.
A technical fault or error on our part prevented delivery.
There has been a billing error or duplicate charge.

Refunds will not typically be issued where:

The service has been fully delivered as agreed.
The request is based on a change of mind after service commencement.
The client has been in breach of our Terms & Conditions.

4.4 Refund Processing

Approved refunds will be processed via Airwallex back to the original payment method. Processing times are typically 5–10 business days, depending on your bank or payment provider.

4.5 UK Consumer Rights

UK clients have statutory rights under the Consumer Rights Act 2015. Nothing in this policy affects those rights. Digital services not conforming to what was agreed may be entitled to a repeat performance or, where that is not possible, a price reduction or full refund.

4.6 Subscription & Ongoing Services

For subscription-based or ongoing service agreements, cancellations must be made in accordance with the notice period specified in your service contract. Payments already processed prior to a valid cancellation request are non-refundable unless a service failure has occurred.

5. Delivery & Fulfilment Policy

5.1 Digital Delivery

All services provided by The Sales Centre Co and Simply Outsourcing Ltd are delivered digitally. There are no physical goods, and therefore no shipping or postal delivery applies.

5.2 Telesales Services

Telesales and outbound sales services are fulfilled as follows:

Commencement: Services begin on the date agreed in your service contract or Exhibit A.
Delivery method: Services are performed remotely by named telesales representatives.
Reporting: Performance reports are provided at agreed intervals as specified in your contract.
CRM records: All sales activity is recorded in the client’s designated CRM system.

5.3 Digital Products

For software and digital products:

Access is granted digitally, typically within 1–3 business days of confirmed payment.
Onboarding instructions and access credentials will be delivered to the email address provided at the time of purchase.
Ongoing access is subject to the terms of the relevant software licence and your service agreement.

5.4 Service Commencement

Service commencement timelines are outlined in your individual service agreement. If you have not received access or confirmation within the expected timeframe, please contact us immediately at terence@thesalescentre.co.

5.5 Disruption to Services

In the event of an unforeseen disruption to service delivery (including technical outages or third-party failures), we will notify affected clients as soon as reasonably practicable and provide an estimated resolution timeline.

5.6 Non-Solicitation & Staff Protection

During the term of any service agreement and for a period of twelve (12) months following its termination, neither party shall directly or indirectly solicit, recruit, hire, or encourage to leave any employee, contractor, or consultant of the other party who has been involved in the delivery or management of services under that agreement.

Where a client directly engages any telesales representative or contractor introduced through our services whether during the term or within 12 months of termination without our prior written consent, a transfer fee of £6,000 per individual will become immediately due and payable. This fee represents a genuine pre-estimate of the losses incurred in recruiting, onboarding, and training a replacement of equivalent skill and experience.

This clause applies to direct engagement of any kind, including but not limited to employment, freelance contracts, or consultancy arrangements.